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Refund & Cancellation Policy

TaktMaster Pro offers flexible refund options and a 30-day money-back guarantee to ensure your complete satisfaction with our services.

Last updated: September 16, 2025

30-Day Money-Back Guarantee

We're confident you'll love TaktMaster Pro. If you're not completely satisfied with our service within the first 30 days of your subscription, we'll provide a full refund - no questions asked.

Full Refund
100% of your payment
No Questions
Simple, hassle-free process
Fast Processing
3-5 business days

Types of Refunds

30-Day Money-Back Guarantee

Full refund within 30 days of initial subscription

Eligibility:

New customers only, first subscription

Process:

Contact support within 30 days

Timeframe:

3-5 business days

Pro-Rated Refund

Refund for unused portion of billing period

Eligibility:

Cancellation mid-billing cycle

Process:

Automatic upon cancellation

Timeframe:

1-2 business days

Service Credit

Account credit for service issues

Eligibility:

Extended downtime or service problems

Process:

Automatic based on SLA

Timeframe:

Applied to next billing cycle

How to Cancel Your Subscription

1

1. Access Account Settings

Log into your TaktMaster Pro account and navigate to billing settings

2

2. Initiate Cancellation

Click 'Cancel Subscription' and select your cancellation reason

3

3. Confirm Cancellation

Review the cancellation terms and confirm your decision

4

4. Receive Confirmation

Get email confirmation with refund details and access end date

Refund Eligibility

Change of Mind

30-day money-back guarantee applies

Conditions: Must be within first 30 days of subscription

Service Issues

Full or partial refund available

Conditions: Documented service problems beyond our control

Billing Error

Full refund for incorrect charges

Conditions: Must be reported within 90 days

Duplicate Payment

Immediate refund of duplicate charges

Conditions: Verified duplicate transaction

Long-term Subscription

No refund after 30 days

Conditions: Access continues until end of billing period

Feature Requests

Not eligible for refund

Conditions: Feature requests don't constitute service failure

Billing Cycles & Cancellation

PlanBillingCancellationRefund
MonthlyCharged monthly in advanceImmediate, access until end of periodPro-rated for unused days
AnnualCharged annually in advanceImmediate, access until end of periodPro-rated for unused months
EnterpriseCustom billing termsPer contract termsPer contract terms

Refund Methods

Original Payment Method

Timeframe:

3-5 business days

Description:

Refunded to the same card or account used for payment

Applicable:

Most common method

Bank Transfer

Timeframe:

5-10 business days

Description:

Direct bank transfer for large amounts or international customers

Applicable:

Amounts over $500 or international

Account Credit

Timeframe:

Immediate

Description:

Credit applied to your TaktMaster Pro account

Applicable:

Future purchases only

Important Notes

  • Data Export: Before cancellation, export any data you want to keep. Data is permanently deleted 30 days after account closure.
  • Team Accounts: Cancellation affects all team members. Notify your team before canceling.
  • Third-party Charges: We cannot refund charges from payment processors, banks, or other third parties.
  • Refund Processing: All refunds are processed in USD. Exchange rates may affect the final amount received.

Need Help with Refunds or Cancellations?

Our support team is here to help with any questions about refunds, cancellations, or billing. We'll process your request quickly and efficiently.

Contact SupportGeneral Support
TaktMaster Pro

Professional time study software built by industrial engineers for industrial engineers. Transform your manufacturing operations with our automated SMV calculation system.

support@taktmasterpro.com
+44 7863442968
Sandhills Court, Whitehaven, United Kingdom

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